FAQ’s

GENERAL QUESTIONS

Do you accept pre-orders?

We generally do not list items for pre-order as manufacturer tentative release dates and the date they actually release can vary greatly.

We prefer to take subscriptions so we can ship out your items as soon as they arrive, and by having an active subscription, you will be sure to receive the items you want.

ITEM CONDITION

Can you make sure there are no paint issues or crooked, or missing, tampos on my item?

We make every effort possible to check each item we ship for issues like these, but we ship a lot of items daily and, sometimes, we miss them!  We do not offer returns for items that have these issues.

I am a collector. Can you guarantee that my items will be free from all defects?

At Grana Toys, we know you are a collector and we do everything in our power to make sure your items get to you in perfect condition.   Every item we ship out is free of bent corners, loose blisters, and creased cards.

What we cannot control is the shipping partner you choose for shipping your package.  USPS and FedEx can be rough on packages.  Sometimes, items shift during transit or can be crushed.   We cannot give you a 100% guarantee that your items will not have issues, but this is very rare, and 99.9% of items arrive in the same manner that they were shipped in.

SHIPPING

Do you ship in a box?

Yes!  Regardless of what you purchase, we always ship in boxes.  No mailers or bags are used, and we always use bubble wrap, air pillows, or packing peanuts to make sure your items are protected when travelling to you during the shipment process.

I just placed an order. When should I expect it to ship and how will I know it shipped?

Generally, we ship your package the same day you order if it is submitted before 12pm CST.  If it is after 12pm, it will be shipped the next day.

As soon as your shipping label is printed, you will receive an automated email with the tracking number and other pertinent information to your order.  Please check this email and notify us immediately if something is incorrect.

What shipping carriers does Grana Toys use?

For domestic shipments, we generally use USPS First Class Package Service and USPS Priority Mail.  For larger packages, it is generally more cost effective to use FedEx.  99% of the time, we ship with the method you choose on checkout, but if we can get it to you faster using a different service, we will do so.

For International shipments, we use USPS First Class International and USPS Priority Mail International exclusively.