Frequently Asked Questions
SUBSCRIPTIONS
A subscription secures you EACH case of EVERY mix that is released by Mattel for the product you choose. This sub will continue indefinitely, or until cancelled by you or non-payment.
I just had a new subber email me a question and I decided to add this Q&A. It’s helpful!
Nothing is yearly. Here it is in plain terms:
- You sign up for a sub
- If we have a current case, we will ship it. If not, we ship you the next case we receive.
- When your case is coming, we send an email a few days before to let you know.
- They arrive, I charge and ship.
- You get a tracking email and then it arrives!
I charge a small fee up front, so buyers don’t subscribe and bail. I order these specifically for subs.
You can cancel anytime, and after a couple of shipments, you will recoup that 10.00/15.00 initial charge back via savings on the sub. I tried to design it for long term buyers.
Cases are shipped until the sub is cancelled.
The items below can help answer most questions.
Can I skip a case I don’t want?
No. Cases are ordered specifically for you, and you’re expected to purchase each one until you cancel. Please don’t cancel the same day we notify you a case is arriving — that’s bush league, and doing so may result in losing purchasing privileges. If you have an emergency, contact us and we’ll work with you.
How do I get my case?
When your case is on the way to us, we’ll send you an email to let you know a case is shipping out soon. A couple of days later, we’ll automatically charge your payment method and ship your case.
How often are cases shipped?
Generally every 3–5 weeks. There are 15 releases in a 12-month period, so timing varies. Sometimes two cases arrive together; other times it may be 8 weeks between shipments. Cases ship as received from Mattel.
Do you automatically charge me and ship my case?
Yup! Just keep your shipping address updated and make sure your payment method is current.
GENERAL QUESTIONS
Do you accept pre-orders?
We generally do not list items for pre-order since manufacturer release estimates often change. Subscriptions let us ship your items the moment they arrive, ensuring you get what you want.
Are the cases you sell factory sealed?
**Yes. 100%. Always.**
We never open cases. It’s bad business, unethical, and a waste of time when we handle hundreds at once.
Many customers pull Super Treasure Hunts and regular Hunts directly from our cases.
Not all cases contain Hunts — they’re randomly packed at the factory.
You said this was factory sealed, but the tape looks cut or doubled!
If you expect flawless tape or untouched cardboard, subscriptions may not be for you.
Mattel, US Customs, and quality control sometimes open or re-tape cases.
We do not open cases—ever.
Doing so would damage our reputation and business.
ITEM CONDITION
Can you check for paint issues, crooked tampos, or minor defects?
We try our best, but we ship a *lot* of items. Minor factory flaws can slip by, and we do not offer returns for these issues.
I am a collector. Can you guarantee perfect condition?
We ship items free of bent corners, loose blisters, and creased cards whenever humanly possible.
What we can’t control is the journey: USPS and FedEx can be rough.
99.9% of items arrive exactly as shipped, but transit damage can happen and isn’t guaranteed against.
SHIPPING
Do you ship in a box?
Yes — always. We never use bags or mailers. Everything is boxed and padded with bubble wrap, air pillows, or peanuts.
I just placed an order. When will it ship?
Orders placed before **12pm CST** ship the same day. Orders after 12pm ship the next business day. Once your label is printed, you’ll receive a tracking email automatically.
What shipping carriers does Grana Toys use?
**Domestic:** USPS First Class, USPS Priority Mail, and FedEx (for larger boxes). We normally use whatever method you selected at checkout unless another option is significantly faster.
International: USPS First Class International, USPS Priority Mail International, and FedEx for case buyers.