Pre-Orders at Grana Toys
If you want to make sure that you get that case or set of Hot Wheels, Matchbox, or other products, look no further! On this page, you will find all of the pre-orders we offer, and you can be sure that once we receive them, they will be shipped quickly, and safely, to you.
Before you make a pre-order, keep the following in mind:
- Mattel releases a general date that items will be released to us. This date is normally close to the correct date, but can be off +/- 2-3 weeks. Once we know a firm date, an email communication will be sent out.
- Payment will be made when the order is created.
- Once released, it takes 4-7 days to arrive at our shop.
- Occasionally, we do not receive the full amount of product that we order. If this happens, orders will be filled in the order that they were received and the rest will be refunded.
- Periodically, we receive our pallets with damage, and some cases cannot be sold in the condition that we receive them in. If this occurs, we may need to cancel orders based on the total amount of damaged product we receive. This doesn’t happen often, and we order enough to cover damage, but there have been times when more than half of our order has been damaged significantly.
- No pre-orders will be refunded or cancelled for any reason other than damage or no stock. If you find them locally, and you have already ordered here, you are expected to fulfill your promise to take the set or case. We order based on what YOU tell us you want.