Terms and Conditions

Pre-Ordered Items

All items that are sold as pre-ordered items will have a tentative ship date assigned. This date can change based on the manufacturers availability date. In most cases, the item description will be adjusted, but if it is not, it is the responsibility of the buyer to inquire as to the revised ship date. Please send an email to info@granatoys.com for updated information. Also, please view the New Release Schedule for any updated information.

In the event that a pre-ordered item is purchased along with in-stock items, all items will be held to ship together unless otherwise noted or prior arrangements have been made. Please order items separately, or contact Grana Toys to make arrangements to pay for the difference in shipping charges.

Any pre-ordered item that a buyer wishes to cancel and that has been ordered and payment has been taken will be subject to a 20% restocking fee.


We keep your personal information private and secure. When you make a purchase from Grana Toys, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.  Our secure servers protect your information using advanced encryption techniques and firewall technology.   To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Copyright & Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Grana Toys., Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Shipping Policy

Shipping Time — Most orders will ship the next business day.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Grana Toys reserves the right to use any carrier for the same type of shipping method.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Grana Toys shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Grana Toys shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Grana Toys will issue a refund to your card in the amount of the incorrect price.

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Privacy on Other Websites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy for more information. Grana Toys is not responsible for the actions of third parties.


This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Grana Toys is not responsible for the operation of, or content located on or throughout any such site.

Shopping Cart Help

This online store is powered by Woocommerce.   The Woocommerce solution provides the means to power this Grana Toys website, but is in no way responsible for the activities/content found within. All content found on this site, including products, web copy, promotions etc., is the sole property of Grana Toys and has no direct ties to Woocommerce as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grana Toys reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


We will gladly accept the return of products that are defective due to defects in manufacturing or damage and shipping charges will be paid by the seller. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return and shipping charges will be paid by the seller. A buyer that wishes to return items for any other reason than stated above will be subject to a 20% restocking fee and will be responsible for return shipping charges. Items must be returned without damage and in the same condition in which they were received. Once an RMA is issued and the item, or items, are returned, a refund will processed within 3 days of receipt.

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Grana Toys reserves the right to make changes to this site and these conditions at any time.


Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Grana Toys holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.